Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.
Neither redhotglass.net or any of their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.
All prices shown on this website include VAT at the prevailing rate. All goods and prices are subject to availability from our suppliers. You can pay by cheque, debit card or credit card. Goods remain the property of the supplier until paid for in full.
Usually our products are delivered within 7 to 14 working days, you will be contacted of the lead time by email. We will do everything we can to make alternative delivery arrangements if you contact us in advance.
If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return of the product. If you have not told us of any potential problems, we shall have to hold you liable for these charges.
If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.
Dispatch for delivery can take up to two weeks in some instances longer, depending on availability, you will be emailed an estimated delivery date from our Customer Services team at the time you place your order. Cheque payments must be cleared before goods can be released from stock.
The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery date and time. The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.
Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.
Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, we ask you to thoroughly check all goods within 48 hours of receipt, after this time period it is difficult for us to accept claims for damage in transit or missing items. If goods are damaged and have been signed for in good condition we will require photographs of the damage.
When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.
It is your responsibility to choose a product which suits your needs Once we have delivered your product, you are responsible for storage and installation. It is your responsibility to ensure that products are installed correctly.
All product warranties are conditional. Conditions of the warranty only apply when an installation is certified by a registered Hetas installer or your local building authority.
This is evidence that the installation has been completed correctly and therefore passing current building regulations.
All sizes and measurements are approximate we do however try to ensure that all sizes, measurements and images on the web site are as accurate as possible. All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publish misleading or incorrect product descriptions or images.
Returns for custom cuts stove glass WILL NOT be accepted in any case as these sizes are specifically manufactured to request!
Stock / Listed Stove Glass Sizes:
Checking stove glass overall measurements before purchase is vital, we appreciate in most cases there could be a variety of sizes for same model of appliance i.e. (Mk1, Mk2 Etc) We carefully present these sizes on our website as a guide and encourage you to check measurements of your existing glass before purchase.
If the goods are returned after 14 days but within 30 days, then a refund will be issued minus a 20% restock charge.
If the goods are returned after 30 days, then we will be unable to provide a refund.
You have a 14 day cooling off period from receipt of your order to inform us that you wish to return the item. You will then have 14 days to send the item back to us (at your own cost) and will receive a full refund, including original postage charges (not including return postage cost) within 14 days of us receiving your unwanted item. It is recommended that you use a courier with a tracking facility. Refunds will usually be issued within 3-5 working days but may take up to 14 calendar days.
Only the price of standard postage will be refunded. If you have opted to pay extra (for an AM or Sat delivery) you will only receive the price of standard delivery as part of your refund.
If items are returned to us in a condition other than that resulting from necessary handling and inspection of the goods (e.g. an item is returned with unreported damage) a reasonable deduction will be made to your refund.
Damaged or Faulty Goods
Damaged goods should be noted on the delivery docket with the courier and preferably refused rather than accepted from the driver.
If your item(s) are faulty or damaged upon receipt, you must inform us within 30 days to be eligible for a refund. Your items will then be collected from you by ourselves, or by a courier. Please note that it may not be possible for us to provide you with the specific time or date your collection will be made, however, all goods will be collected within 14 days from the date the fault/damage was reported. After we have the item(s) back in our possession a replacement will be issued within 14 calendar days, unless you have requested a refund in lieu of a replacement item.
If outside of the 30-day period, you will not be eligible for a refund, however, you have up to six months to request a replacement/repair of the item, but only if the item was damaged or faulty at the time of delivery.
Glass which has arrived intact and in good condition that has cracked after installation is not eligible for refund or repair as this is due to incorrect installation. Please see our guides for advice on how to correctly fit your glass.
Please note that we may be unable to send any replacements until the original is back in our possession.
Please follow the below process for returning your parcel to us:
1. Contact us via email immediately at firstname.lastname@example.org with a return request detailing reason for return, once request is granted you will be issued with a return reference which is usually an SOP number unique to the transaction. Please do not return without making initial contact with us as your return may not be eligible for any refunds!
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Clearly mark return for the attention of Glass Department and post to address on your delivery note.
4. Return the package by using a reliable delivery service with tracking facilities and obtain proof of postage. There will be no refunds applicable if products arrives damaged or in unsellable condition.
What happens next?
Refunds will be processed accordingly by accounts department, please allow up to 5 working days for funds to clear with your bank.
· Red Hot Glass, Taymin Business Park, Mitcham Road, Blackpool, Lancashire, FY4 4QN. · Tel:0845 519 2385 · Fax:0845 643 5877 · E-mail:email@example.com · · Company Reg:4319396 · VAT Reg:792 625 108 ·(c) 2015 Red Hot Glass ·